Harry's Casino - プレイヤーの撤退が遅れています。

I have deposited 1000s on this site. I’m waiting for £418 pending withdrawal They never process refunds and have also taken back winnings of £226 without explanation.

sent them emails and no response. Please help

Dear Tim4,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Also, did you play with any bonuses? If yes, could you please specify which offer you redeemed? You can post the link to it here, if possible, I would like to check the Bonus T&Cs.

Looking forward to hearing from you.

Best regards,

Kristina

Hi there

thank you for such a swift response. Yes I’ve passed verification and I’ve not had a withdrawal before. I did not use a Bonus when they took my winnings back to the system. I should have been allowed to wager them. It’s my choice and not for the system to just deduct winnings without reason.

I played without a Bonus.

many thanks

Still haven't received any explanation from the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Thank you in advance.

Dear Tim4,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information, or reply to this complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.