Heatz Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

Depositted at 8.07pm from Bitcoin wallet last night.

I have done multiple transactions over the last 3 or 4 days, previous ones showed in minutes. This one didnt show.

The wallet address sent to it correct and the transaction has been confirmed on the blockchain.

All I get is, wait for Finance to email you - 17 hours later and no email and no $ showing.

I suspect this is a scam or a ponzi as they definitely have my money - likely used to payout another player.

AVOID THIS WEBSITE AT ALL COSTS.

Dear lukerad89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Could you please forward a screenshot of the payment to petronela.k@casino.guru?  

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear lukerad89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.