HEROI.BET Casino - プレイヤーは約束されたボーナスを受け取りませんでした。

Hello, I created an account at this casino (heroi.bet) with the intention of obtaining the R$25 bonus upon account verification. However, they asked for a myriad of documents, including a selfie, all of which I provided correctly. My account was verified but I never saw the R$25 bonus. Every time I reach out to them via chat, they give me the same story that their responsible team is reviewing the case and will respond to me. (This has been going on for over 3 days now). In conclusion, I do NOT recommend this casino to ANYONE and I would like ALL my data deleted from their database.

Olá, criei uma conta neste casino (heroi.bet) na intenção de conseguir os R$25 de bônus ao verificar a conta. Mas acontece que me pediram um monte de documento e ate selfie e eu mandei tudo ok. Minha conta foi verificada mas os R$25 nunca nem vi a cor. Todas as vezes que entro em contato com eles via chat, eles me respondem a mesma historinha de sempre que o time responsável vai analisar o caso e me responder. (isso ja faz mais de 3 dias). Enfim, não recomendo esse casino a NINGUEM e gostaria de ter TODOS os meus dados deletados da base de dados deles.

Dear mrbrenze,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HEROI.BET Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any deposits in the casino?
• Have you asked the casino to close your account already?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mrbrenze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.