Horus Casino - プレイヤーの引き出しが遅れています。

made a deposit with trustly which they work well despite the very smallest amount. we then 300 eur and then wanted to send out everything they demanded but then when yes make out they say nothing works sweden is in a restricted zone but that bitcoin is the only option. thinks this is strange as it is excellent to put in with different methods and then not withdraw via the same. Feels like they do not want to pay another duck via bitcoin which I do not accept.What can I do?

gjorde en in sättning med trustly vilket funka de bra trots högt minsta belopp.va sen 300 eur och ville så ta ut skicka in allt som dom krävde men sen när ja gör ut tag säger dom inget funkar sverige är i en spärr zon men att bitcoin är det enda alternativet.tycker detta är konstigt då det går utmärkt att sätta in med div metoder o sen inte ta ut via samma.känns som dom inte vill betala ut annat änn via bitcoin vilket jag inte accepterar.vad kan jag göra?

Additional information from the player:

"have a case but could not find where yes does add.has received mail from horus they firmly claim that my card has some kind of geo bar but yes can not see that there is such a thing on it has traveled the world o never have any problems with the master card, they want to show cards but I can not get that and bit coin is nothing I can do anything about or know how to trade, just want my money and then never again have me do them seems to be very rogue casino.

mvh björn"

Dear Björn,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I apologize, but I am not sure I understand your issue correctly. The problem is that you cannot use your card for withdrawal and the casino offered you Bitcoin as an alternative option. Is that correct? If yes, please note, that some casinos cannot transfer your money to any payment method due to local regulations and I would recommend you reconsidering withdrawal via Bitcoin, if possible. Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Dear Bjorn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.