Ignition Casino - プレイヤーのアカウントがブロックされました。

Ignition Casino is a complete joke! I signed up through a friend's referral code and deposited $25. I accepted a bonus as part of signing up. I read the terms and conditions of the bonuses very thoroughly. I fulfilled my bonus requirements, being careful to stay within the guidelines. I then requested a $2,500.00 withdrawal via Bitcoin Cash. After a week or more of no change in the withdrawal status and countless emails that were answered maybe 1 out of every 5 emails. Even then, the 1 response would tell me absolutely nothing relevant. It was obviously a customer service template that they teach their customer support goons. Well, after several more days, out of nowhere, my account was disabled and those shady thieves at Ignition would not answer my many communication attempts! Several more days later, I received an email stating that I broke the rules of their refer a friend system, that my account was banned and to never attempt to create a new account with their websites. Well SCREW YOU you shady grifters! It is my mission to spread the word ignition Casino. I'm a slots gaming influencer on several social media platforms with hundreds of thousands of loyal fans. Where was ignition when their website was slap full of glitches and problems, biggest of them being that it took me playing through literally $25K+ to fulfill my bonus requirements. What do I get for that?!

Dear radribitfragg9023,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you accumulated your winnings with the referral bonus?

Have you been informed which rule was breached?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, it was gotten while still working through the bonus playthrough. All they said was that I had breached their refer-a-friend rules, but, that was the extent of an explanation. I have the email, if it would help.

Thank you very much for your reply, radribitfragg9023. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear radribitfragg9023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.