iviCasino - プレイヤーの撤退が遅れています。

I took a first deposit bonus and fulfilled the conditions for wagering, after which I completed an extremely long verification process. On December 27, 2020, I launched a withdrawal of EUR 500, which has not been paid to me so far. I wrote several times in a live chat and the answer every time is to wait and that my money will be transferred soon

Dear LinkinPark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days, but processing of withdrawals might take even longer as you’ve requested it during the holiday season.

I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Today passed 15 days from my withdraw reguest and it's still pending...

Thank you very much LinkinPark for the update. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello LinkinPark,

I looked at your complaint and will do my best to help you. I would like to invite Ivi Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Dear LinkinPark, 

Your withdrawal request has been processed. We sorry for any inconvenience created.

Best Regards,

iviCasino.

Dear LinkinPark,

did you receive your winnings?

Yes, thank you, but I don't think this is a loyal casino practice. They paid me after 20 days and after your help ... If I hadn't contacted you, how long would I have had to wait ? Thank you casinoguro, Ivi Casino go to black list !

Dear LinkinPark,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru