iviCasino - プレイヤーの撤退が遅れています。

They haven't been paid since 20.09.2021 18:24

Dear Bela,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

 

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

 

Dear bela,

I have sent your request to the finance department. We are sorry for the delay.

Best Regards,

IVICasino.

I submitted all requested documents for KYC verification and they were approved.I paid without a bonus and won € 100. I asked for payment but it is still pending unprocessed

I fully understand your frustration, Bela. I will set the timer for additional 3 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

All right. Thanks for the help

I finally got the money today. Thanks for the help everyone

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bela, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru