iviCasino - プレイヤーの撤退は遅れています。

i requested a withdraw more than a month ago (08.04.2022) but it is still pending and they just tell me to wait more.

Dear raidom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes i have made withdraw before, last one being in december. Also my account is verified.

Thank you very much for your reply, raidom. Approximately how long did it take to process the last withdrawal? Did you use Skrill as a withdrawal method in the past?

My initial deposit was with skrill and in december they insisted to make withdraw with Visa/Mastercard and that worked. Right now they just say "There are some delays in withdrawal requests processing at the moment.

Your withdrawal will be processed soon." But the same answer has been given several times for a month now.

Thank you very much raidom for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello raidom,

I looked at your complaint and will do my best to help you. I would like to invite iviCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the iviCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.