iWild Casino - 選手の退場が遅れています。

Yesterday I requested a withdrawal and so far it hasn't come through. It's been 24 hours and still nothing. I sent a message to support but they are just saying it's under analysis. As far as I know, bank transfers should be immediate. There's a lot of stalling; when making a deposit it happens instantly, but for withdrawals it's just this drawn out process.

Ontem solicitei um saque e ate agora nao caiu ta dando 24 hrs e ate agora nada mandei msg no suporte eles so sabe falar que ta em analize que eu saiba pix e na hora muita inrrolaçao pra depositar cai na hora agora pra sacar fica nessa enrrolaçao

Hello Orisia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Orisia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.