Jackpot Village Casino - 住所確認のため、プレイヤーの賞金が没収されました。

I have pending withdrawal of 5000 dollars when suddenly jackpot village blocked my account as with asking providing proof of new address which im at current to registered address with when I first registered to..I had send numerous emails sending current address proof with attachments uploaded to send to them but yet they still saying address mismatch and all when it's not at all I have sent governors document tax documents bank to many more on clearly it's visible on my accounts to get my pending sorted but it's so unfairly treating me here to see nobody is responding my document of proofs or such to allow clearing my withdrawal pending from how much I deposited upon playing I never used any else or something it's not me to be blocked or anything to use my own credit card upon playing a sending them details too with statements of cards transection

Dear Sanjay8384,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Village Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino believes there is a mismatch in personal information between your player's profile and the information presented in your verification document?
• Would you be able to explain what information is entered in your player's profile that seems contentious?
• Could you please share your communication with the casino on the topic, including any accusations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sanjay8384,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.