Jacks Club Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

This casinò is a scam. They blocked my withdrawal, while I was waiting them to solve the problem I lost much money , then they deactivated my account when my balance was 500$. Banned me from telegram, don’t answer to my email…

Dear spokloki,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which games you played?

Could you kindly confirm if you passed the full KYC verification?

Have you received any more detailed explanation as to why your account was deactivated?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Could you please specify which games you played?

in house games, slot

Could you kindly confirm if you passed the full KYC verification?

yes I did

Have you received any more detailed explanation as to why your account was deactivated?

no, they don’t answer to my email

Thank you for your reply. Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me the link or screenshots with the bonus offer along with its Terms and Conditions.

Dear spokloki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.