JestBahis Casino - 選手の退会が遅れました。

Withdrawals is delayed, the first withdrawals. I bet said to review. Always looking for excuses not to money

Dear q14490,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I bet they always audit reason not out

Could you please specify how many days ago was your withdrawal requested?

Seven days ago

Have no money to eat something right away.

I saved a lot of money and went in

And I haven't withdrawn money once, what should I do, it's my first contact with this thing

I have no money for dinner, what should I do, and I have to pay off my credit card.

Was your account successfully verified already, please?

Yes.

My account has been closed.

I need to register with Papara to withdraw money, and Papara does not support Chinese registration

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings other than Papara? 

I use cryptocurrency deposit, they only ask for Papara, to withdraw my balance, unfortunately China does not support Papara registration,

Yes, they only ask for Papara. extraction. no other way

It's been a month, can you help me with it? Thank you.

Thank you very much, q14490, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

ok

Hello q14490,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite JestBahis Casino to join the conversation.

Dear JestBahis Casino,

What other payment method can you offer to the player as Papara payment method is not supported in their country?

If the casino doesn't respond, is my money being scammed, or I won't get it back. and you can't help it

If the casino doesn't respond, is my money being scammed, or I won't get it back. and there's nothing you can do

The casino didn't reply, probably trying to defraud me of my money

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They say the review goes on and they won't pay me what should I do

They say you can keep complaining about reviews and the money won't come to me, what should I do

Dear q14490,

I have contacted the casino via live chat, and your case is still under review by the casino's "risk unit." They should be able to provide me with additional information later. If there is any development, I will update you accordingly.

I have 20000 TRY in my account, and 13000 TRY for recharging. If I can, I need to return the principal of my recharging

They have been looking for excuses. Originally, they just said that they had to withdraw money from Papara. Now they say that risk control is just to swindle me

Do I want my money back?

Can you not complain to Curaçao (GCB)

Dear q14490,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. I have tried to contact the casino repeatedly but I have not received any information on how your issue can be solved. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react and resolve your complaint, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaminglicences.com , certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal