Juju.bet Casino - 選手の退会が遅れました。

Hi,

I was playing with their second deposit bonus and finished the wagering with some money left that i have been trying to withdraw since 28th of november last year but i have still not recieved anything

and i have trying to contact their live supoort wich is never working and sent alot of e-mails but no replyes can you please help me?

Dear elkeshe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request a withdrawal at all? Or has your withdrawal request been pending since November?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

Yes i requested the withdrawl in november and verified my account,

they never responded on any e-mails their live support is never online but after i posted this complaint they sent me an email right away saying sorry we will pay out your money this week.

So lets see, its sad though that costumers need to file complaint before hte casino acts.

as you can see i sent my last email 10 days ago.

and they responded 16h ago about same tiume i filed the complaint.

Before that no respons for weeks

i have still not recieved any payment even though they said they would send it 10 days ago

Thank you very much, elkeshe, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi elkeshe,

I've just reviewed your case and fully understand your concerns about the problems with the withdrawals of your funds. I will contact the casino and we'll see what can be done to help you with your issue.

Dear Juju.bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please provide any specific reason why the player has been experiencing problems with the withdrawal of their winnings? Has it already been processed from your side or not?

I'm looking forward to hearing from you soon.

Kind regards,

Natalia

Jujubet has finally done right by them selves and paid out my winnings, i want to thank casino guru for bringing justice and i dont think it would be possible without your help Thanks

Dear elkeshe,

I'm glad to hear that your issue has been resolved successfully and you received your winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia