Jungliwin Casino - プレイヤーのデポジットが決済プロバイダーによって認識されません。

I successfully deposit of 5000rs on payment provider UPI and also I have screenshot of my successfully payment but payment provider said me that I didn't receive any payment of 5000rs amount so please help me to get refund my money of 5000rs Amount. I also attached the screenshot my payment and also attached the screenshot of junglwin website UPI page.

Dear Mukesh0039,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Ok sir I try to contact bank .

Hello Mukesh0039,

Have there been any developments since our last conversation, please? 

Dear Mukesh0039,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.