Jungliwin Casino - プレイヤーのボーナス賞金は入金されませんでした。

I used a welcome bonus and won using the free bet, but unfortunately my win hasn't been credited for almost 5 weeks now. The support claims it has been forwarded, but there has been no progress.

ich habe einen Willkomensbonus genutzt und mit der Freiwette habe ich gewonnen doch leider wird seit fast 5 wochen die wette nicht gutgeschrieben. der support sagt es wurde weitergeleitet doch es tut sich nichts.

Dear Babili69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you see this bet in your game history? Does it have any result - win/loss?

Do you have any evidence confirming that you indeed won this bet and what the exact result was?

Thank you very much in advance for your reply.

Best regards,

Kristina

One day after I submitted my complaint here the bet was paid out 🙂🙂

einen Tag nachdem ich hier meine Beschwerde eingereicht habe wurde die Wette ausgezahlt 🙂🙂

Dear Babili69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru