Justbit Casino - プレイヤーの仮想通貨の出金が遅れています。

JustBit, Despite having no KYC for crypto players on website, then KYC demand for crypto withdraw and holding approx 450USD equivilant in DOGECOIN, was only $50 equivalent deposit in DOGECOIN.

They will not release funds accusing of money laundering... money laundering $50??? and asking for KYC when playing in cryptocurrency is expressly to be anonymous and not give out KYC.

Hello cryptoplayer9911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Justbit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Was this your first deposit and withdrawal request? When was the last time you spoke to the casino and what was it about?

Please note that the casino has KYC procedure as you can see on their website as well: https://justbit.io/policy/kyc

Looking forward to your answer.

Regards,

Nick

they asked a few days ago, It was not my first deposit or withdrawal. Why have a banner on homepage No KYC for cryptoplayers then ask kyc for crypto, understandable maybe if it was large deposits but they are tiny.

Please note I play from Brazil not UK. I have updated my residence country my work vpn was active still signing up to submit complaint it registed me as UK (dual citizenship, I'm resident in Brazil, working for uk company)

Hello cryptoplayer9911,

As stated above, the casino may request for KYC and in order to withdraw your balance, you will have to finish the process. Please let us know if there will be any update regarding the verification and keep in mind that it might take up to 14 days.

Dear cryptoplayer9911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.