K8 Casino JP - プレイヤーが賞金を受け取れずにいます。

Withdrawal Delay

I was told to wait until a specified time but was asked to inquire again. Stop messing around.

You're the ones who told me to wait until this time, right??

出金遅延

時間指定で待ったのにまた問い合わせしてみると言われた。いい加減にしてくれ。

自分達がこの時間まで待てと言ったんやろ？？

Dear pepe03231104,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I was given a designated time and waited, but they didn't say anything and all of a sudden I couldn't do this.

I just sent you the transfer details, but I haven't received them yet. If so, please withdraw your money in virtual currency now.

時間指定されて待ったのにそっから何も言われずいきなりこれは無理っす。

振り込み明細だけ送ってきましたが届いてません。それなら、仮想通貨で今すぐ出金させてください。

Those who applied for withdrawal today have already been reflected. The order is wrong. I withdrew the money 2 days ago.

This problem is a joke

今日出金申請した人達はもう反映されている。順番がおかしいだろ。僕は2日前に出金しています。

この問題はふざけている

Dear pepe03231104,

Have you received your withdrawal from the casino yet?

received

受け取りました

Dear pepe03231104,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru