Kings of Sport Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Hi. I heard about kingsofsport.com yesterday morning and decided to open an account.

I verified my mail, and then

I deposited 153,41 xrp on my account, and completed the bonus program "first deposit bonus" by wagering my bonus on 199,43xrp on casino 40 times/7977xrp. I got lucky and when the bonus was completed I had around 1700 dollars left.

I've sent in all the documents with live chat confirming "my KYC level has been approved".

I then enabled 2FA and sent 1121 dollars to my coinbase account, with the status being "withdrawal created". Live chat told me to wait for my withdrawal to be audited and credited to my bank.

The rest of my money I spent on two odds coupons, winning both of them yesterday evening.

I betted 221,22 dollars with the odds being 4,999. I won 1106,1 dollar and created a new withdrawal to my coinbase account with all the money on. Meaning the 2 withdrawals together is now on over 2200 dollars together.

On the other coupon I betted 100 dollars with 5,402 in odds, winning 540,2 dollars. I then played casino and lost a bit, with 350 dollars left on my account when going to bed Yesterday.

When trying to log in today, the site shows "your account has been disabled". Livechat doesn't respond telling to write on their telegram account, but the Telegram account doesn't respond either.

There is a total of 1121$ + 1106$ + 350$ = 2577$ left on my account with the two withdrawals waiting to be transferred and my balance. And now they have disabled mu account and doesn't respond.

Dear Mio2804,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kings of Sport Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your first deposit bonus winnings? (slots, live games) 
• Could you please share your interaction with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas. I only played slots, the games that did not feature on the bonus was "locked" so it was not able to do any mistake here. It was not any problem completing the bonus, and afterwards all the other games that was previously locked "opened up".

I will send you screenshots on mail.

PS: I can see there have been a similar case here just 2 weeks ago with an other norwegian player

https://casino.guru/kings-of-sport-casino-player-s-withdrawal-delayed-1

Hi Tomas, have you looked at the mails I've sent you?

Thank you very much, Mio2804, for providing the necessary information and for your patience. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Mio2804,

I am sorry to hear about your trouble, and thank you for your email and screenshots. I will contact the casino and try my best to resolve the issue as soon as possible. However in the meantime, can you please let me know whether it is possible you took a bonus, "spent" your real money on sports betting, and while there were active bets on sports betting with lower odds (waiting for the results of the events), you already played with the bonus on slots? Could something like this happen?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Kings of Sport Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Have his withdrawals and winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

It wasn't possible to play on sports before I had claimed the bonus. I deposited my money, wagered it 40 times on slots, and then claimed the bonus. After this everything else on the site "opened up". I then tried to make a withdrawal + I made the two coupons on sports betting which I later won. I then tried to make a new withdrawal with the money I won and the next day my account was disabled and they doesn't respond me anymore.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I was really hoping there is more you can do to get in direct contact with the "casino". Obviously they are a scam site, and after they disabled my account they have not responded on chat, Telegram og mail, so I don't believe they will respond here either.

If you look more closely on the mails I've sent you there is plenty of evidence they have just disabled my account for no reason instead of paying me the money I've won. But it's not just about that, my account was KYC verified so they have a lot of personal information about me and obviously they can't be trusted.

I can see their site is connected to Curaçao so I was wondering if you could help me by getting in contact with Curaçao Gaming Control Board about my case? I have found 2 possible links to get in contact with them on.

Link 1: https://www.gamingcontrolcuracao.org/

Link 2: https://www.curacao-egaming.com/public-and-players/complaints-landing

This is from kingsofsports own site:

"www.kingsofsport.com is owned and operated by Maxi Technology, N.V. (hereinafter "KOS", "Maxi Technology", "We" or "Us"), a company with head office at Abraham de Veerstraat 9, Willemstad, Curaçao. Maxi Technology is licensed and regulated by the Government of Curaçao under the gaming license [Reg no. 162443]."

It would be much appreciated if you could continue to help me with this case.

Dear Mio2804,

In the meantime, although the casino has a casino representative account in our system, for some unknown reason, they did not respond here but contacted me outside the thread recently, via email. Currently, I am waiting for the requested information/details/evidence regarding the matter.

Therefore, I am extending the timer for the casino once again, waiting for their next email with clarification.

Let's stay positive and patient, and provide the casino with some time to answer my last email.

Once I have any news or updates, I or the casino will inform you directly here.

As for the regulator and its complaint process, for now, I would like to wait for what the casino will share with me. If the situation leads to the complaint closure, I will check all the necessary information regarding the regulator, providing you with instructions on how to proceed.

Thank you for your patience and understanding.

Thank you for your answer and your help. I will wait for new information.

Dear Mio2804,

Unfortunately, since we have not received any further or relevant response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As for their license, I am afraid that there is nothing you can currently do. The first link from the ones you provided above should be the correct one, to the correct authority. Feel free to also check more details of their complaint process HERE, in our article.

However, as I checked in our system and on the casino website, the casino currently does not own a valid license since there are currently undergoing changes at the licensor. Currently, the casino is in the process of applying for a new gaming license, and according to the last updates from the regulator, they do not accept any player's complaints at all. In addition, as they are in the process of applying for the license, I do not think that the regulator could help you anyway. So, you can try to submit a complaint to them, of course, but I doubt anyone will help you in the near future. Therefore, the only thing I could recommend is to wait until the casino itself gets back to you, to sort it out, or, if nothing changes in the meantime, to try checking the status of their license via the license validator on the bottom of the casino website from time to time. Once their license is active and valid, they could start accepting players' complaints and you could try to at least contact them regarding your issue. Unfortunately, we cannot help you more now.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime, and I believe they will use this option in the future.

Best regards,

Branislav, Casino.Guru