Kings of Sport Casino - プレイヤーの撤退が遅れています。

My withdrawal has been pending for weeks on end (see attached).

When you contact support they tell you to reach them on telegram. When you contact them on telegram no one responds to you.

I have tried their support channels dozens of times, in the rare event that someone gets back to you, they say they are checking into the matter and then close the chat.

Dear POCKETPACER,

Thank you very much for submitting your complaint. I’m sorry to hear about the ongoing issues you're facing with your withdrawal and lack of response from customer support.

To help us investigate this further and assist you in resolving the issue, could you please clarify the following:

• When exactly did you request your withdrawal, and what amount was it for?
• Was your account fully verified at the time of the withdrawal request, including your payment method?
• Have you received any email communication or updates regarding the status of your withdrawal, even if they didn’t respond in the chat?

Your cooperation is crucial for us to proceed with the case and help resolve this issue. Without this detailed information and your continued input, we won’t be able to move forward effectively.

If you have any relevant screenshots or communications, please feel free to forward them directly to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela