Lady Aida Casino - プレイヤーの撤退は遅れています。

I am still waiting for my withdrawal of £1000 over 2 separate withdrawal requests, they have both gone from pending and I have not yet received them into my bank

Dear Sim3251,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? How many days ago were your withdrawals requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Sorry I have been paid the 1st payment now and just await the 2nd in a few days

Perfect news. Please keep me informed 🙂

Hello Sim3251,

Have there been any developments since our last conversation?

Dear Sim3251,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.