Lady Linda Casino - プレイヤーの撤退は遅れています。

Been waiting since 24th February for my withdrawal. They put the money back into my credit, no explanation at all. I withdrew it again and I’m still waiting. The usual. You’ll get it asap, we’re chasing the payment department. Last 2 days I’ve threatened with action and they’re still ignoring my numerous emails. Thank you

Dear Annie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela

its my 2nd withdrawal, the first one was early February and after a lot of tooing and froing they did pay.

my KYC were completed in March 2021.

there was no bonus used to accumulate the winnings. It was released from pending on Thursday 3rd March. They stated it’s being processed, but for the past 2 days they’ve ignored my emails. Many thanks for your help.

Annie

Thank you very much, Annie, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Lady Linda Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you very much

Hello Annie,

I looked at your complaint and will do my best to help you. I would like to invite Lady Linda Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you good luck!

Hi there

just wanted to let you know that after a zillion emails I’ve finally been paid!!!!

Tysm for your support!

Dear Annie,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru