Lapilanders Casino - プレイヤーの出金が遅れている。

I made a withdrawal at lapilanders and they canceled it because you need a photo with the document close to the face I already sent the document and even then they say that the data is not visible and before sending I checked and everything is correct, all the document data is visible , they are asking for an expiration date and there is no expiration date on my document issued in Brazil.

Fiz um saque na lapilanders e cancelaram porque precisa de uma foto com o documento proximo do rosto ja enviei o documento e mesmo assim eles falam que nao esta visivel os dados sendo que antes de enviar verifiquei e esta tudo correto todos os dados do documento estao visiveis, estao pedindo data de validade sendo que nao consta data de validade em meudocumento emitido no brasil.

Dear teixeiraandre95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear teixeiraandre95,

Have you received your withdrawal from the casino yet?

Dear teixeiraandre95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I still haven't received

Ainda nao recebi

Thank you for your reply, teixeiraandre95. Have you made any successful withdrawals before? Have you managed to pass the verification yet?

Dear teixeiraandre95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.