Las Vegas Casino - プレーヤーは、プレイ中に技術的な不具合を経験しました。

I’ve had multiple issues with this casino.

three separate incidents now and nothing was fixed.

the first incident was while playing live black jack money disappeared from my account while I was making a bet on a hand I bet $75 on a hand and my balance went from $350.00 to $93.00 I immediately contacted security and told them about it and they said they passed it on to live dealer support and then I heard nothing!

the second incident was also money taken from my account. $250.00 was withdrawn from my account while playing live black jack . I was playing and the deal was in progress but I couldn’t bet or stand and the system kept playing without me and I was not on re-bet.. before I could leave the table the game played without me and took $250 from my account. I contacted security and they told me this would be looked into by dealer support and I was supposed to hear back within 48 hours and I never heard a thing.

the Third incident was also while playing live black jack. I was playing the last position on the table I had ACE, 2, it came to me which I was going to obviously take a hit and it skipped right passed me and the dealer took the card which was actually an 8 and gave the dealer who also had 13 by the way 21 so it took my money which at the time was $50 dollar bet and everyone else’s at the table I again contacted security and never heard a thing.

This casino is the same exact casino and live table as your highly #1 rated wild casino by the way!!

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication and supporting evidence to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.