LightningCasino.io - プレイヤーのアカウント明細のリクエストが遅れています。

I have requested information on account statements for the past 3 months, clearly detailing the source of funds and my bank account, but I have been unable to obtain this document.

Har bett om information om kontoutdrag för de 3 senaste månaderna med tydlig info om pengarnas ursprung och mitt bankkonto men går ej att få detta dokument.

Dear Gson90,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Did the casino request this document, but you are unable to provide it?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello!

No I have requested this document to show my bank where my winnings come from. But Ligtningcasino does not give me such a document.

Hej!

Nej jag har begärt detta dokument för att visa min bank varifrån mina vinstpengar kommer. Men Ligtningcasino ger mig inget sådant dokument.

Thank you for your reply, Gson90. Regrettably, we are unable to fulfill your request for a comprehensive report of your withdrawals from the casino. Casinos are typically not required to store and provide this specific data, and we lack the legal authority to compel them to change their policy in this regard. 

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.