LiliBet Casino - プレイヤーはブロックされました。

I played many times in this casino but when I played for the last time I received the email that my account has been flagged by internal security system and casino payed me only my deposit back. I want to receive the full amount of my win.

Hello Reiter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino confiscated your winnings in the process? If yes, have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes, the winnings were confiscated and I played with the bonus. I forwarded you the email from casino.

Thank you very much Reiter for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Reiter,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite LiliBet Casino to the conversation to participate in the resolution of this complaint.

Hello Reiter and Peter,

First of all, we are sorry for this experience you had. We talked with my team and saw that you haven't done KYC yet.

Once you've done the KYC, we'll be happy to review and evaluate your situation.

Please keep us informed of developments. We'll be waiting to hear from you.

Kind regards,

Lilibet Team

Thank you Lilibet Team for the reply.

Dear Reiter,

Please finish the KYC first so that we can proceed with the complaint.

I sent the requested documents and also finished online verification on casino page.

Thank you Reiter for the update.

Dear Lilibet Team,

We are looking forward to hearing from you.

Dear Lilibet Team,

Has there been any news?

Hello Peter and Reiter,

I am sorry for the delay. Our research on the subject continues. I hope to inform you as soon as possible.

Kind regards,

Lilibet Team

Hello Reiter,

We added the balance back into the account. We will be glad to see you again with us.

Kind regards,

Lilibet Team

Thank you Lilibet Team for the reply and help.

Dear Reiter,

Can you confirm that the balance was added to your account?

Yes, the balance was added to my account and I requested withdrawal already.

Hi Reiter,

Thank you for the update, I'm glad to hear that. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter