Locowin Casino - プレイヤーの撤退が遅れています。

It's been 5 days and I'm still waiting for my money. It was supposed to arrive within 48 hours at most. On top of that, every time I talk to the chat support, they just respond with the same 5 predefined messages.

llevo 5 días esperando mi dinero y no me llega cuando se supone que como máximo son 48 horas, encima cada vez que hablo con el chat me responden con los mismo 5 mensajes predefinidos

Dear juanmaDGL24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

It's been 9 days and I still haven't received anything. They also tell me that they are going to send me an email and they still haven't sent me anything.

han pasado 9 dias y sigue sin llegarme nada, ademas me dicen que me van a enviar un email y tampoco me envian nada

Thank you for your reply, juanmaDGL24. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear juanmaDGL24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money still doesn't come to me

El dinero sigue sin llegarme

Dear juanmaDGL24,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. I wish I could be of more help.

I would recommend you undergo the casino's dispute process you can read about it here first:

https://www.locowin.com/terms-and-conditions (point 10. QUEJAS)

If you end up contacting the casino regulator, feel free to take advantage of our article on how to do so here: https://casino.guru/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.