LuckyVibe Casino - プレイヤーの賞金が遅れます。

Hello, I won €1200 at the aforementioned casino. My account was successfully verified and both of my withdrawals were approved. However, the money has not been deposited into my account. Now the casino is dismissing me, saying I have to wait 10 days for the bank to process my withdrawals. I've never experienced this with any casino before. All withdrawals have always been in my account within a few hours. I've already been waiting for 2 days.

Thank you for your assistance.

Hallo ich habe beim besagten Casino 1200€ gewonnen. Mein Konto wurde erfolgreich verifiziert und meine Auszahlungen wurden beide genehmigt. Aber das Geld ist nicht auf meinem Konto eingegangen. Nun wimmelt mich das Casino ab ich müsste 10 Tage warten bis die Bank meine Auszahlungen bearbeitet. Das hatte ich noch bei keinem Casino erlebt. Alle Auszahlungen waren immer innerhalb weniger Stunden auf meinem Konto. Ich warte schon 2 Tage.

Vielen Dank für Ihre Hilfe

Dear Klares488,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you for your help and answer. I will wait and let you know if the money does not appear in my account after 2 weeks! Thank you

Vielen Dank für Ihre Hilfe und Antwort. Ich werde abwarten und mich gegebenenfalls melden, wenn das Geld nach 2 Wochen nicht auf meinem Konto erscheint! Danke

Hello, the money has been paid out. I would like to report my complaint as successfully resolved. Thank you very much

Hallo, das Geld wurde ausgezahlt. Somit möchte ich meine Beschwerde als erfolgreich gelöst melden. Vielen Dank

Dear Klares488,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru