LVbet Casino - プレイヤーの残高が没収されました。

I set up an LVbet a month ago.

I won €3,000 euros on Roulette.

I requested a withdrawal and they asked for KYC. I sent it all in and they then sent an email saying they had confiscated all funds as I had provided inaccurate information....THIS IS A LIE.

Everything i provided was official documents and one was even noterised.

Please help me as I will need to go to court if they do not send me my money.

K

Dear Kyle,

Thank you for submitting a complaint. I'm sorry to hear about your issue. Could you please advice if you have been playing with bonus money? Can you confirm that you have only one account in the casino? Can you still access your account? Please forward me any relevant proof or conversation between you and the casino to help us solve this case. Thank you in advance for your reply.

Best regards,

Nick

Hello,

No bonus money. All cash on roulette.

Only one account with the casino.

No they blocked my account and stole the €3,000.

This was their email....

 Dear Mr Willmot, 

Please read carefully the information below.

During internal checks we have detected irregular activity, therefore decided to take appropriate steps.

Kindly note, that according to general terms & conditions you have accepted upon creating your gaming account:

6. a. (I) The customer’s identity. You warrant to, provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of a and accessible through www.lvbet.comand therewith open a "Player Account". The User must fill in the registry person or entity, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one’s identity from LV BET for any purpose will be prosecuted under the fullest extent of the law. A Client accessing LV BET services may be asked to provide valid subsisting verification of identity and relevant information.

6. d. In the event that LV BET has reason to believe that the information given is inaccurate, We are entitled to suspend or terminate User’s Account and retain any winnings.

———

Please note none of this is true. I supplied them with my passport, official utility bill, screen shot of my Skrill and a selfie of me holding my ID.

I also offered to send notarised documents but they have ignored all my emails.

This case has now been settled with the casino.

Dear Kyle,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will come acorss any trouble in the future.

Best regards,

Nick