Magic Win Casino - プレイヤーの撤退が遅れています。

Hi, deposited via a bonus i think. But all requirements were met no problem.

account also verified.

withdrew 700£ on 25th may to which they said 7-21 days processing (not weekends), this day passed on the 20 something of June. Since then still nothing and the only correspondance is their online bots saying the same bullshit back and forward! Getting fed up and need the money!

Hello likemike1888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Magic Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear likemike1888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.