Magic Win Casino - プレイヤーの撤退が過度に遅れます。

withdrawal taking a lot longer than normal communication poor they keep telling me it’s with the finance department

Dear fsyb6hpy52,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear fsyb6hpy52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

yes I have withdrawn winnings from them many times before.

yes I have passed the verification.

no I don’t think that time was with a bonus.

I have emailed you the copy of the withdrawal receipt.

unfortunately I haven’t got any copies of my online chats with the casino help as they didn’t email me them. (Even though I requested it)

thanks for your time and help

kind regards

Tom

Dear fsyb6hpy52,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from it. I wish I could be of more help.

The casino can reopen this complaint anytime.