Magic Win Casino - マジックウィンでプレイヤーの撤退が遅れました。

Hi I’m not getting my with withdrawal request from magic win. On January the 16th I requested roughly £160-170 to be withdrawn (I did ask them but they don’t like to reply). Been told I would get it in 21 working days but it’s been more than that now. And after reading the reviews I can see this is common with them. I hope you can help 

Dear ashleynew151,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

What’s the point if you can’t help me

I understand your sentiment.

Without supplemental evidence, we won't be able to apply penalty to the casino's rating.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

I apologize for the inconvenience.

In case you decide to not supply it we'll reject your complaint.

I'll await your decision.

Dear ashleynew151,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.