Marvel Casino - プレイヤーにデポジットの問題が発生しました。

I deposited 25€, but didn't receive any credit or a refund to my account. I contacted support and was assured they would deal with the issue and get back to me via email, however, they have not done so.

25€ eingezahlt, kein Geld gutgeschrieben bekommen oder eine Zurück Überweisung auf mein Konto , Support angeschrieben und als Antwort bekommen sie kümmern sich und melden sich per Mail, haben sie aber nicht getan .

Dear davidandreazza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear davidandreazza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.