Maximal Wins Casino - プレイヤーの払い戻しは遅れています。

Dear Sanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed refunds. Could you please advise which payment method you have used? Have you been given any explanation of what caused the delay?

It’s quite usual for transactions to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, they're just saying they take time. I have used my bank card

Hej dom säger bara att de tar tid. Jag har använt mig av mitt bank kort

Thank you very much, Sanna, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sanna,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Maximal Wins Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Maximal Wins Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect his payment?

Thank you in advance for providing the information.

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Sanna,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.