Monte Cryptos Casino - プレイヤーの確認が遅れています。

After 2 weeks where I sent all documents, they provided me this answer: 

Hello Serban,Thank you for your email.We are very sorry to inform you that due to a technical problem all documents we have received in the last 2 weeks are now damaged, we kindly ask you to resend us the documents you were requested in the previous email again in order for us to be able to check them properly.Please make sure that the necessary information is clearly visible in order to avoid any more delays during verification.Should you have any further concerns, questions or comments, don’t hesitate to contact our Customer Service Team.Thank you very much for your understanding.Sincerely,MonteCryptos Support Team.

I gave them the documents again, and now I am still waiting. 

Dear Serban,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It is unfortunate that the casino has experienced a technical issue causing a damage to all the documents received previously. Could you please advise how many days ago you have resent all the documents? I believe we will be able to help you to resolve this issue and complete the verification process as soon as possible. Please keep us updated.

Best regards,

Petronela

Dear Serban,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.