Mr Spin Casino - プレイヤーの撤退が遅れています。

I have been with mr spin for quite some time and recently won 13000 and subsequently withdrew so as to not spend it back in the casino (gambling aware) ive had numerous co versations on live chat and over the phone. To which i have been told everything with id etc has all been accepted i asked if there was any other reason it has took so long and each time i was told its being processed within 1 working day. That was over two weeks ago now. The withdraw is to go ito my bank account and not via a paypal account. Please can you help me with this as, at the time i literally couldnt believe my luck as the win had been so relevant to my family situation right now. I cant understand how they can mess people around when ive specifically asked more than a few times if all was good and i hadnt missed anythi g on T&Cs.

Dear Mmighty,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, I wasn’t able to open 3 out of 4 of your attachments. Would you be so kind and forward everything again to my email address, together with any relevant communication between you and the casino? You can send it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi

I have sent via email as requested

Thanks

Thank you very much Mmighty for your reply and email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mmighty.

I am sorry to hear about your negative experience the Mr Spin Casino. We will do our best to resolve your case as soon as possible.

Hi Mmighty

I hope you are well.

Congratulations on your win! Please could you confirm the username you have used to create an account with us so I am able to look into the issue further.

Many thanks,

Mr Spin

Just tried to login and it says my account is banned

Have spoke on the phone to mr spin and again i apparently need to give more info but they didnt want to keep me on hold so said i would get a call back.

Ill keep you updated

Dear Mmighty.

Please, is there any new information?

Hi no i didnt receive a phoe call as promised and im still banned from mr spin and now mfortune which is strange.

Are you able to help please??

Please have you heard anything? Should i call Mr Spin back?

Is there any update please

Dear Mr Spin Casino team.

Please, coudl you react?

Please help where do I go from here I have had no reason for y i am banned and y I have just lost my winnings including money from my account that I deposited with????

Never mind thanks for nothing

Dear Mmighty.

The casino has requested additional time for your case. Please, stay patient and trust that we will do our best to fairly resolve this issue. We have very good experiences with this brand so please, bear with us.

I am extending the timer by 7 days. 

I would like to say a huge thanks to casino guru and to Mr Spin for eventually taking the time to get this resolved. I now have payment in full and a good will bonus in my account

Dear Mmighty.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru