MVPBet Casino - 選手の退会が遅れました。

My request to withdraw was sent on June 24, 2022 and it hasnt been received in over 4 months. I have spoken with their chat and they say the delay is due to their payment processor. Is anyone receiving withdrawals from MVPBET?

Dear dfishman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

Yes I have completed KYC with MVPBet and successfully received a check withdrawal by mail earlier this year. I have never participated in a bonus.

MVPBet Customer Support phone has not been picking up up my calls or returning voicemails. But they are replying to my emails and just stating that they are working on the processing the withdrawal.

Do you offer a service that helps with processing withdrawals from their site?

Thank you for your reply, dfishman. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The withdrawal still shows as Pending. Also you can see in the screenshot that their chat support is unresponsive.

MVPBet customer support replies by email but they blame the delay on their payment processor. Do these sites use a payment processor for sending checks by mail?

Thank you very much dfishman for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Okay, thanks for your help!

Hello dfishman,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite MVPBet Casino to join the conversation and participate in the resolution of this complaint.

Dear MVPBet Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Does this site offer any assistance with withdrawals?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear dfishman,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas