Mylvking Casino - プレイヤーの撤退は無効になりました。

LVKING casino rejected my withdrawal payment. Excuse given was due to abnormal activity that I played opposite bet which was completely not true. I don't even know what is abnormal activity let alone the meaning of opposite bet which they accused me.

I risked my hard earned money to play at LVKING Casino hoping to win some cash. Turned out LVKING is unsafe casino fraudsters to prey on innocent victims.

As beginner the casino would pay my little winnings to gain my trust. I lose more than I win as I played.

My latest winning playing baccarat following dragon and chop trends at Dream Gaming, LVKING rejected my withdrawal and gave me excuses not to pay me. 

Their chat customer service does not want to entertain me on my withdrawal payment and decision is final by their manager.

Kindly help me resolve this issue on my behalf.

Appreciate your kind effort and exemplary service. Hope and look forward for positive response.

Dear WhitePanther,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have activated any promotional offer when depositing funds into your account? Could you please forward your game history along with any relevant communication between you and the casino to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, WhitePanther, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello WhitePanther,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Please, explain to us what exactly happened.

Dear Mr Matej,

These are the latest conversations of my request for withdrawal payment w customer chat service.

The customer service just copy and paste the statements of earlier conversations which voided my withdrawal status as final.

Please find the conversations as attached in my email to you.

We would like to ask the Mylvking Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear WhitePanther, it looks like the casino is non-responsive.

Usually, I would recommend you contact the casino's licensing authority; however, this casino has no license. Therefore I am afraid there is no way how we can help you.

I am closing this complaint as unresolved. Your complaint remains on our website as a warning for other players.

I am very sorry that we were unable to help you more.