Neodice Casino - プレイヤーのアカウントにアクセスできません。

Hello

I would like to find out what happened to my "NeoDice" account since this site is no longer accessible??? I had about 67,000 satoshi BTC.

on it.

Best regards

Q. Denny

Hallo

Möchte mich erkundigen was aus meinem "NeoDice" Konto geworden da diese Seite nicht mehr erreichbar ist ??? Hatte ca 67000 satoshi BTC.

darauf.

mit freundlichen Grüssen

Q. Denny

Dear dennyquitschau,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

When was the last time you managed to access the website?

When did you last contact customer support?

Do you have any proof of the balance remaining in your casino account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear dennyquitschau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I already described my problem a week ago under this email

Hallo habe bereits mein Problem geschildert vor einer Woche unter dieser Email

dominika.l@casino.guru

Dear dennyquitschau, have you reached out to the casino?

Have you received any email regarding the website's closure?

Hello yes I have the email: Contacted but have not received a response to date due to numerous other cases being processed...

Furthermore, unfortunately I have not received any email from Neodice.com about an announced closure!

Hallo ja habe über die email: dominika.l@casino.guru Kontakt aufgenommen aber bis heute keine Antwort erhalten wegen zahlreiche bearbeitungen anderer fälle...

Desweiterem habe ich leider von der Seite Neodice.com keine Mail erhalten über eine angekündigte Schliessung!