Nitrospins Casino - プレイヤーの撤退が遅れています。

On June 19th, I made a withdrawal worth €2000. I was asked to send basic verification to prove my identity, which I did.

I still haven't received the funds, despite contacting them weekly via email. Sometimes they respond, sometimes they don't. On August 2nd, I received a message saying, "We apologize for the delay in processing your payment. We are aware of the situation and are committed to resolving it. Your payment will be processed in the coming days." Yet, I still haven't received the money.

Tein 19.6 2000€ arvoisen kotiutuksen. Sieltä vastattiin että pitää lähettää perus todistus että olen oikeasti minä ja niin teinkin.

ei ole rahoja näkynyt vaikka olen ollut yhteydessä viikoittain sähköpostin kautta. Välillä vastataan ja välillä ei. 2.8 sain viestin "Pahoittelemme maksusi käsittelyn viivästymistä. Olemme tietoisia tilanteesta ja olemme sitoutuneet puuttumaan siihen. Maksusi käsitellään lähipäivinä" eikä rahoja ole vieläkään näkynyt.

Dear Mrcasino, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I haven't cashed out before and I didn't have an active bonus.

En ole kotiuttanut aikaisemmin, eikä minulla ollut aktiivista bonusta.

Thank you for your reply.

Could you please specify which identity documents you were asked to send for verification after you submitted the withdrawal request?

What types of games did you play?

Dear Mrcasino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.