Niyvi Casino - プレイヤーのアカウントアクセスが制限されました。

I used the 20% deposit bonus offered on this site and deposited $500 worth of cryptocurrency.

According to the terms, the maximum amount that can be withdrawn in a day is $200, so I planned to withdraw $160 each time. However, after 24 hours had passed based on Japan time, when I attempted to make my withdrawal on the second day, I received a system message stating "Withdrawal is restricted."

I inquired about this twice via email but received no response. When I reached out through live chat, I was told that the emails were deleted and was asked to resend them.

Upon my third inquiry about the withdrawal amount, I found that I was unable to log in until next year.

Now, I cannot play, with more than half of my money left in the casino site.

I never received a reply nor was given any reason for this situation. I have never experienced anything like this before.

I want to be able to deposit and withdraw. Could you please assist me with this?

このサイトで紹介されていた20%のデポジットボーナスを利用、500ドル分の仮想通貨を入金しました。

1日の出金できる額が規約では200ドルまでのため、160ドルずつ出金しようと思い日本時間で24時間経過した時に2日目に出金申請をしたところ「出金制限します」とシステムメッセージが出ました。

それについて2回メールで問い合わせても返信がなく、ライブチャットに問い合わせると送られたメールは削除されているからもう一度送ってくださいと言われました。

3度目に出金額について改めて聞いたところ来年までログインできなくなってしまいました。

半分以上のお金をカジノサイトに残ったまま遊べなくなってしまいました。

最後まで返信もなく、理由も教えてもらえませんでした。このような経験は初めてです。

入出金できるようにしてほしいです。どうか力を貸していただけますでしょうか。

Hello ammy510,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Niyvi Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Can it be possible that you have been self-excluded in a sister casino and that is why your account is now blocked?
• When was the last time you spoke to the casino and did they explain the account block in any way?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.