Nomini Casino - プレイヤーの撤退が遅れています。

Hello, I've been waiting for my payouts for several days. Unfortunately, I was able to get help in the chat

Guten Tag, ich warte seit mehreren Tagen auf meine Auszahlungen. Im Chat konnte ich leider Hilfe bekommen

Dear Malte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the payouts were made on Sunday 06.02

Hallo die Auszahlungen wurden am Sonntag den 06.02 gemacht

Thank you for your reply, Malte. Please understand it can take a few days or sometimes even weeks to fully process the withdrawal. I will set the timer for additional 9 days allowing to casino two full weeks to process the payment and if there’s no development within this time period, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Malte,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello, I have received my winnings. The case is closed. I thank you very much

Guten Tag, ich habe meine Gewinne erhalten. Der Fall ist erledigt. Ich bedanke mich ganz herzlich

Awesome news, Malte. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.