NonStop Casino - プレイヤーは撤退に苦戦している。

took £199 back into system, and didnt pay me it

Dear billmarston,

Thank you very much for submitting this complaint. I’m afraid I will need more information regarding your problem. Do I understand correctly that the casino canceled your withdrawal request, but the funds have not been returned to your gaming account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards, 

Veronika

Yes they payed me some money, but took off £199 and put it back into the system, ie Wont pay me it or let me bet with it, just Stole it (no reason given )

Have you accumulated your winnings with or without an active bonus?

What types of games have you played? Have you participated in dog/horse racing only?

just sports bets and horses, no i didnt have any active bonus

Thank you for the update.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika