Nordis Casino - 選手の退場が遅れる。

Hello, I made a withdrawal more than a month ago at nordis casino and I still have not received it or answered the msg by email or chat

Hola hize un retiro hace más de un mes en nordis casino y aún no me llega ni contestan los msj x email ni chat

Hello lestradavines,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I confirmed it a long time ago

Hace tiempo la confirme

Hello, how long do I have to wait for an answer?

hola cuanto tiempo tengo que esperar para una respuesta

ni casino guru ni nordis responden es una estafa

Hello lestradavines,

Can you please provide a screenshot of the pending payment? When was the last time you contacted the casino - can you please forward the copy of that communication to nikolas.b@casino.guru?

If I send you the capture they will deposit me

si le envio la captura me van a depositar

Hello lestradavines,

We need it as proof that you have requested a withdrawal over a month ago in case we will need to get in touch with the casino.

Please send the requested information to the above given e-mail address.

Thank you lestradavines for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear lestradavines,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Nordis Casino representative to join this conversation and participate in resolving this complaint.

Dear Nordis Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.