NordSlot Casino - プレイヤーの確認が遅れています。

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was this your first withdrawal request in the casino? Did you use any bonus to accumulate your current winnings? Was there any issue with the documents you sent or it is just delayed?

Also please send forward any additional relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

No i was playing for a almost 2 weeks at the casino and no it wasnt my first deposit and no i never use bonusses, its real withdrawal cash.

I uploaded my documents almost 2 weeks ago, and did go everyday to the support but it did not help anything.

I uploaded 2 times a lott of documents to verify but it didnt helped anything.

So i'm waiting for 2 weeks to verify my account..

Thank you Dennis for providing additional information regarding the case. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello,

Previous week on 4-11-2021 they finally vertificated my account.

Now i'm waiting for my withdraws of 10.000 euro, they say in their policy that a withdraw takes up to 2 working days but i'm waiting for like 4 days now...

Maybe tommorow i will hear something but i dont think i get something.

Dear Dennis,

From now on, I’ll be taking care of your complaint.

Thank you for the update. I’m glad to hear there’s been some progress.

Do I understand correctly that you were informed that the withdrawal request has already been processed on the casino’s end and you are currently waiting for it to be received?

Yes i have received the first 5000, now i'm waiting for the other 5000 euro.

It took 3,5 week to finally verify my account.

Thank you, Dennis, for the update. I’m sorry to hear the process took much longer than usual, but I’m glad to hear there’s been progress.

I’m extending the timer by 7 days. Please let us know once there’s any news regarding the remaining amount.

Dear Dennis,

Have you received the second withdrawal? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set time frame, I will have to reject your complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Dennis, we are forced to reject this complaint.

The player can reopen this complaint anytime.