NordSlot Casino - 決済が遅延しているとのクレームがあります。

Hello everyone, I have extreme problems getting my winnings.

Let's start at the beginning..

I was already verified at gammix casinos. Have made several large payouts at gammix casinos.

Then I noticed that in my nordslot account it said country Andorra.

Must have been a mistake on my part when registering.

So I didn't see any payout methods or I didn't have any available.

After a long back and forth, Germany was finally in my account.

Of course I had to send my documents again.

Then about a week later I finally applied for my payout of 999 euros. This was on 9/5/22.

I am now waiting more than 2 weeks to get a payout.

They wanted my documents again after the withdrawal request. I don't know how many times I've submitted my application.. 5 times at least in gammix casinos.

I also won a bit at woopwin, they suddenly wanted my documents there too.

Everything was sent there again, but there is no progress here either.

That's why I'm now addressing you here, maybe someone can help me finally get my winnings.

Extremely unfortunate because I was otherwise very satisfied with the gammix group up to this point.

But suddenly nothing works anymore..

Hallo zusammen, ich habe extreme Probleme an meine Gewinne zu kommen.

Fangen wir mal am Anfang an..

Ich war schon verifiziert bei gammix Casinos. Habe schon mehrere große Auszahlungen bei gammix Casinos getätigt.

Dann habe ich bemerkt das in meinen nordslot account bei Land Andorra stand.

War wohl ein Fehler meinerseits bei der Anmeldung.

Somit sah ich keine Auszahlungsmethoden bzw mir standen keine zur Verfügung.

Nach langen hin und her stand dann endlich Deutschland in meinen account.

Natürlich musste ich nochmal meine dokumente hin senden.

Dann habe ich ca eine Woche später endlich meine Auszahlung von 999 Euro beantragen. Dies war am 05.09.22.

Ich warte somit nun mehr als 2 Wochen um eine Auszahlung hinzubekommen.

Sie wollten nochmal nach der Auszahlungsanfrage meine Unterlagen haben. Ich weiß nicht wie oft ich mittlerweile meine Unterlagen eingereicht habe.. 5 mal bestimmt in gammix Casinos.

Auch bei woopwin habe ich ein bisschen was gewonnen, auch dort wollten sie plötzlich nochmal meine Unterlagen haben.

Auch dort alles nochmal hin geschickt, aber auch hier geht es nicht voran.

Deswegen richte ich mich nun hier an euch, vllt kann mir ja jemand helfen endlich an meine Gewinne zukommen.

Extrem schade weil ich bis hierhin sonst sehr zufrieden war mit der gammix Gruppe.

Aber plötzlich geht nichts mehr..

Dear iak00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear iak00,

Have you received your withdrawal from the casino yet?

Dear iak00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.