Ohmbet Casino - プレイヤーのアカウントがブロックされ、賞金が没収されました。

I have played at Ohmbet for months making deposits and withdrawls no problem. My account was verified upon my first withdrawl and never had an issue until my latest win. I tried to cash out $2000. This was won with a straight deposit and no bonuses.  I did expect to be paid as normal and it was delayed and I contacted the casino and they told me the withdrawl was approved and paid. After a few days and still no payout received I contacted them again and they said the payment team was doing a review. The next day I was locked out of my account. Their response was that my account was closed due to fraudulent activity and my account was permanently and I would not receive my $2000 withdrawl. I have never done anything but make deposits and withdrawls with this casino all by the same payment method. There is no fraudulent activity that has taken place at all and I believe this was there way of trying to get out of paying me. I will be bringing this to the attention of their licence provider as well. Can you assist in anyway? 

Dear Jamie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their clarification, but, before we do that, please could you confirm that you have accumulated your last winnings without activating any bonus? 

Furthermore, if there is any other relevant communication between you and the casino regarding this issue, please forward it to petronela.k@casino.guru. 

Finally, if you have contacted already Licensing Authority, please let us know, as we won’t interfere with their investigation.

Thank you in advance for your reply. 

Best regards,

Petronela

No bonuses were attached to the winnings. I have not contacted the licensing authority yet. I will forward all communication I have had with the casino. Thanks 

Dear Jamie,

I haven’t received anything yet.

Dear Jamie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.