OpenBet Casino - プレイヤーの撤退が遅れています。

I made a withdrawal request with PayPal on October 27th, which was processed on October 28th. It is specified that the credit time depends on the chosen method of fulfillment, and with PayPal, it should be immediate. On October 30th, I still hadn't received any credit, so I asked for an explanation from customer support via message (the only way to contact them). Today, October 31st, the amount I was supposed to withdraw and had been authorized is back in the balance, and I haven’t received any response. I have made a new request.

Ho effettuato una richiesta di prelievo con paypal il giorno 27/10, richiesta elaborata il 28/10. I tempi di accredito è specificato che sono in base alla modalità di evasione prescelta, che con paypal sono immediati. Il giorno 30/10 non avevo ancora ricevuto alcun accredito è ho chiesto spiegazioni all'assistenza via messaggio (unico modo per poterli contattare). Oggi 31/10 la somma che dovevo prelevare ed era stata autorizzata è di nuovo sul saldo e senza che abbia ricevuto risposta. Ho provveduto a fare una nuova richiesta.

Hello nicolacarone,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OpenBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick