Owl.Games Casino - プレイヤーの撤退が遅れています。

I placed a wager in their games, and my money got stuck. I can't get it back, support responds slowly, using the same phrases, saying they've forwarded it to the department and are looking into your issue. But it's been 3 weeks and I still haven't received my money back.

я сделал вагер в их играх, и мои деньги зависли . я не могу получить их обратно, поддержка отвечает долго, но теми же фразами, что они передали в отдел и разбираются вашим вопросом, но прошло 3 недели я так и не получил свои деньги обратно

Dear awasivederaq78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Owl.Games Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you encountered a technical issue when playing a game?
• What games did you play when the issue occurred? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino where you discuss the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

no, I only made a wager on their website and the money got stuck

нет я сделал только вагер на их сайте и деньги зависли

Is there any other information that would support your case?

Could you please explain in more detail which game you played and what difficulties you encountered?

here is a screenshot showing the games, and it shows that a refund was given. but the money did not arrive in my account

вот на скриншоте показаны игры, и показано что был дан возврат. но деньги на мой счет не поступили

Thank you for your reply, Mikaxx. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue since your activity was focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear awasivederaq78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.