Ozwin Casino - プレイヤーの賞金は没収されました。

I used the bonuses the casino sent me, wagered the money and ended up having a withdrawal amount of 100$, well they declined it and also took the money i won so it's no longer in my balance. I've deposited so much money into this casino, I dont understand why they send you bonuses if your not allowed to use them.

Dear suzeeewing,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Have you received any explanation from the casino regarding the confiscated winnings? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They said because you can't have consecutive bonuses in a row, but they are bonuses either ive earnt or that they have emailed or messaged me, I wagered it and was able to withdraw 150$ but I have to pay 50 for a wire transfer so it left me with 100..im not sure now which bonus but it could of been with my journey points or comp points. But as you can see in my emails I also deposited a few times that