Pantasia Casino - プレイヤーのアカウントが無効になっています。

Hello,

I played the bonus and wagering requirements.

I deposited BTC to withdrawe my winnings.

After the deposited my account has been closed.

I send several mails to support, account and manager but got no response. nobody is answering my phonecalls.

Dont know what i can do next

kind regards,

Priscilia

Dear Priscilia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account, or you’ve accumulated winnings from a free bonus? Did you receive any explanation from the casino why your account has been blocked and winnings confiscated?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Hi,

In the bonus rules its says i have a wager requirement.

I fullfill this requirement. To withdrawe the winnings i had to deposit a minimum amount.

I deposited 30 euro (btc) so i could withdrawel as requisted in de bonus rules.

After the deposit my account was emmeditly closed.

I did not get any reason from the casino why they closed my account.

I send several mails but they dont respond. i even called the support desk but they dont answer the phone.

Kind regards,

Priscilia

Thank you very much, Priscilia, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Priscilia,

I looked at your complaint and will do my best to help you. I would like to invite Pantasia Casino into this conversation. Why did you close player's account?

We would like to ask the Pantasia Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.